How to Deal with Difficult People

Have you ever had to deal with a difficult person?

Of course! Having to deal with difficult people is inevitable.

The ability to do so effectively is a practiced skill that, once learned, results in less stress, better relationships and clearer communication. Difficult people often cause physical and mental tolls, in this session attendees will learn how to identify difficult interactions and navigate through those situations with grace so they can have less stress, resulting in more time, energy and productivity.

Difficult Conversations Made Easy

Do difficult conversations need to be hard?

The answer is no, hard and difficult aren’t necessarily the same and difficult conversations are easier than you think. With a little preparation and understanding you can turn a difficult conversation into a productive and meaningful one. People are triggered by different things, if you don’t know what those are you may unintentionally set off a negative reaction leading to a conflict.

It’s How You Say It

Have you ever said something to someone and it is taken the wrong way?

Getting heard and truly hearing each other can be hard to do when there are so many things vying for your brain’s attention. There are endless ways that we can communicate but it all boils down to what the listener’s perception is of what you are saying. When you understand how the human element impacts the way others act and react, you can spot potential barriers and ensure your intention gets through.

Micro-Boundaries, the glue that holds us

Have you ever said ‘Yes’ to something when you wanted to say ‘No’?

Team cohesion requires open, fair, and honest communication. Strong boundaries are important for everyone, when you work in a high-stress environment, a boundary overstep will set off a negative chain of reactions. Most of us have a general idea of what boundaries are but have you ever heard of micro-boundaries? Micro-Boundaries are the most critical and misunderstood boundary of them all.