Tip – Speaking to be heard tip “ask”
Being an effective communicator can be difficult during a conflict, or a tense conversation or when you have to impart some bad news, your defenses will more than likely be up, and when you are talking to someone else while feeling defensive, well I’ve said it before and I will say it again, defensiveness brings out defensiveness. It’s in our Nature. This is why it is so important to be mindful when you are going into a conversation that you suspect will be tense.
One of the hardest skills, to learn, implement and frankly get used to as a boss, is having those hard conversations that we all must have as business owners. This can be especially difficult if you run a small business. Small businesses tend to be more of a community and the people often do things together socially outside of the office.
Whether we are aware of it or not, every conversation has the ability to escalate, there are so many factors that play into being a whole person
Get my 10 best tips on how to deal with people & sticky situations!
Get tons of tips on dealing with difficult people, having tough conversations, and navigating conflict.
Take the guesswork out of how to respond to rude, manipulative or just plain dysfunctional people
Take control of the situation so that you don’t get caught up reacting instead of responding
Know what to say - when you don’t know what to say