Tip – Speaking to be Heard “Pre-Framing”
Do you know how to speak so that Someone will listen during a tense conversation?
One of the hardest skills, to learn, implement and frankly get used to as a boss, is having those hard conversations that we all must have as business owners. This can be especially difficult if you run a small business. Small businesses tend to be more of a community and the people often do things together socially outside of the office.
Do some pre-framing – don’t bury the lead, if it is going to be a hard conversation tell them, this is hard for me to talk about, I’m not sure how you feel about it, but here goes. (remember – don’t tell anyone else how they feel, that is theirs and theirs alone just like no one can tell you how you feel about something.
Get my 10 best tips on how to deal with people & sticky situations!
Get tons of tips on dealing with difficult people, having tough conversations, and navigating conflict.
Take the guesswork out of how to respond to rude, manipulative or just plain dysfunctional people
Take control of the situation so that you don’t get caught up reacting instead of responding
Know what to say - when you don’t know what to say