Difficult happens – Now what?

Difficult Happens. To you, to me, to everyone, especially around the Holidays. Understanding why, how and what to do about it can help you Navigate those stressful moments with ease.


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Get tons of tips on dealing with difficult people, having tough conversations, and navigating conflict.

  • Take the guesswork out of how to respond to rude, manipulative or just plain dysfunctional people

  • Take control of the situation so that you don’t get caught up reacting instead of responding

  • Know what to say - when you don’t know what to say