94: How Micro-managing created a toxic work environment [CASE STUDY]
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The Away travel brand went from a fast-growing popular brand to the epitome of the new toxic work environment leading to one of the CEO’s & co-founder stepping down.
A workplace can become toxic by inches, like a lobster boiling in a pot of water, before you know it the environment has taken it’s toll mentally & physically.
In this episode, we take a look at the toxicity that Away’s CEO Steph Korey’s micro-managing created, and the way the companies ‘values’ were used to manipulate its employees into working underpaid hours in difficult conditions.
This is the first case study where we break down the toxic work environment, how it happened, and what could have been done differently.
What you’ll hear in this podcast:
- The Away company was a toxic workplace
- How the employees were manipulated
- How Micro-managing impacted the environment
- How a companies Mission Vision & Values was used against staff
- The use of SLACK as the only means of communication and how that impacted communication
- Bullying with a smile
- How public shaming was used to keep employees in line.
- What was done right
- What went wrong
- How fear isolated individuals
- How loyalty was used to manipulate
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Difficult Happens by Lara Currie
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Sources:
Here’s the leaked memo in which Away tells employees not to fave The Verge’s investigation
Former Away employees describe a toxic work environment at the luggage company
Away Warns Employees Not to ‘Like’ or ‘Fave’ Article Detailing Execs’ Psycho Behavior
Away’s CEO Resigned Over a Toxic Workplace Due in Part to the Company’s Use of Slack
New Away leaks reveal employees worked without heat, struggled with headaches and nausea
Resources:
The Need to Belong: Desire for Interpersonal Attachments as a Fundamental Human Motivation
The Secret Gift in Every Emotion
Your Conflict Personality Type
Assessments in all their glory
How to Combat Manipulative Behavior
Show Intro music is Whispering Through by Asura
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