48 What you need to know to build rapport with people, with Nikki Rausch
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Building rapport is important for all of our relationships. We build rapport with our family and friends, our co-workers or bosses, our clients or customers, sometimes even with the girl behind the checkout counter. It’s important to not only understand how to build rapport but also how to maintain it and know whether you are coming across to others the way that you want to come across.
There are times when you may say something with one meaning, but it’s heard by the other person in a completely different way. Learning about how other communication styles interpret meaning and may be the difference between making the sale or not. Or between getting that promotion or not.
Using curiosity and selective amnesia as tools in your communication toolbox can help you to diffuse potentially difficult situations and get back on track to building rapport and nurturing a healthy relationship.
What you’ll hear in this podcast:
- How Neuro Linguistic Programming (NLP) can enhance communication
- What to do when your intention didn’t come across
- Ways to build rapport when it doesn’t happen naturally
- How your conflict personality style can affect rapport building
- How to keep a miscommunication from causing you to miss a buying signal
- What to consider before starting a communication
- How to create safety for yourself, your client or your staff
- When to get curious
- How to pre-frame and then reframe
- What is selective amnesia and when can it be used
- How to accommodate different communication styles in a group setting
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