Deal with Difficult People Without Feeling Drained, Exhausted, and Unhappy
Training for women who work in a field where the pressure is on, the stress is high, and conflict is common
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Who’s your difficult person?
A demanding client, a manipulative boss, a challenging coworker, an uncooperative staff member?
You could be dealing with someone who…
And the way they act really puts you off-kilter.
Especially when they use silence or anger or attacks and you don’t know what the problem is. You’re always left feeling frustrated. Or confused. Or intimidated. Or resentful. You play out those interactions in your mind over and over. Maybe you’re just overthinking things. Maybe you’re being crazy.
But sometimes you’re under so much stress and pressure you feel physically sick to your stomach. It’s exhausting and you’re sick of the way things are. You can’t do it anymore.
You need to be able to defend yourself without causing the situation to turn ugly.
You need to figure out where the disconnects are happening and why your conversations are falling apart. Especially when your mind is frazzled and you don’t know what to say.
You need to know how to talk to difficult people in a way that gets them to STOP. Calm down. And truly listen.
You need to figure out why they’re acting that way and what they’re doing.
When a client walks through the door already on fire, you need to know how to defuse the situation.
When a coworker makes a snide comment or a boss starts walking all over you, you need to know how to navigate those sticky situations in a gracious and professional manner that commands respect.
You can have (much!) less stress, fall back in love with your work, and have more time to do the things you enjoy.
Now Imagine if…
You’re able to calm the situation down when you walk into the room and you’re met with an outburst.
You understand what’s going on. Why you always have tension with that one co-worker. Why talking to your boss is so difficult. Why you always end up feeling bad about yourself after you’ve been around that one person.
You make sense of the situation. When someone starts yelling at or confusing or criticizing you, you instantly recognize what’s happening and what to do about it.
You only do the things YOU want to do and feel less obligation for things you don’t really want to do.
Your stress level is waaaay lower. When you come home, you’re relaxed and you sleep well at night.
That’s what I want for you.
What Clients Have to Say
Lara Currie is a powerhouse when it comes to handling difficult interactions. Her depth of knowledge is unmatched. She’s a dynamic speaker and trainer and completely dedicated to helping people relieve the stress and discomfort around uncomfortable, yet necessary conversations. Lara is high energy, tons of fun and always willing to tackle any challenge. She offers useful tools and techniques that can be implemented immediately. Every time I hear her speak on stage I learn another way to engage with the important people in my life.
— Nikki Rausch, Your Sales Maven
Lara Currie is a brilliant teacher, coach and author. Life is all about navigating the good, bad and the ugly and with Lara’s new book, Difficult Happens-How Triggers, Reactions & Emotions impact you Every Day, Lara helps us understand how certain people in our lives evoke a certain response and what we can do about it.
— Sarah Frink Real Marketing Solutions
I recently attended a workshop with Lara about dealing with difficult clients. It was great and helped me understand the triggers that cause problems with our clients and how to diffuse them. Being a Realtor, these are skills that are really valuable to have in my business and really appreciate Lara’s expert insight. Thanks Lara.
— June Griffiths Windermere
Get my 10 best tips on how to deal with people & sticky situations!
Get tons of tips on dealing with difficult people, having tough conversations, and navigating conflict.
Take the guesswork out of how to respond to rude, manipulative or just plain dysfunctional people
Take control of the situation so that you don’t get caught up reacting instead of responding
Know what to say - when you don’t know what to say